1. Initial Contact
- Reach Out: Clients can call, email, or submit an inquiry through our website.
- Brief Discussion: Our team will gather basic information about your needs, availability, and preferences for in-person or telehealth sessions.
2. Matching You with a Clinician
- We’ll review your needs and match you with a therapist whose expertise aligns with your goals.
- You’ll be offered available appointment times, and your first session will be scheduled.
3. Onboarding & Paperwork
- Secure Portal Access: You’ll receive an email from Jane, our electronic medical record system, with a secure link to your client portal.
- Intake Forms: In the portal, you’ll find all onboarding documents, including:
- Consent for treatment
- Privacy policy (HIPAA)
- Practice policies
- Intake questionnaire to help your therapist understand your history and goals
- These can be completed online at your convenience before your first appointment.
4. Insurance & Payment
- If using insurance, you’ll provide your plan information during onboarding so we can verify benefits before your first session.
- For self-pay clients, we’ll review payment options and policies through Jane.
5. Your First Appointment
- In-Person Clients: Arrive a few minutes early to get settled.
- Telehealth Clients: Log in via the Jane link in your confirmation email or portal.
- Your therapist will review your intake form, discuss your concerns, and work with you to set treatment goals.
6. Ongoing Care
- You’ll schedule follow-up sessions directly through Jane or with your therapist.
- Your therapist will regularly review progress and adjust your treatment plan as needed.
- You’ll have secure messaging through Jane for non-urgent communication with your clinician or our front desk.
What to Expect from Illuminate Wellness
- Compassionate, client-centered care
- Flexible scheduling options (daytime, evening, telehealth)
- Clear communication about treatment and progress
- A supportive environment where your well-being is our priority
